Just been digging around in my archives and came across this cartoon. I drew it quite a few years ago. Maybe I should update it to include the infamous Sid Gatt(Really is a sad git.) I’m sure he could think of something negative…
And here are some of my favourite Customer Service Quotes…
The Customer is King – Unknown
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it – Peter Drucker
If we don’t take care of our customers, someone else will – Unknown
If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Jeff Bezos
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
Donald Porter
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
Unknown
Be everywhere, do everything, and never fail to astonish the customer.
Macy’s Motto
Although your customers won’t love you if you give bad service, your competitors will.
Kate Zabriskie
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
Mark Perrault, Rally Stores
When commissioning cartoons… Pick TWO of the three options!
Good+Fast = Expensive Choose this and I’ll postpone every other project on my drawing board, my round of golf or give up my footy match ticket and work day and night to get your job done. It WILL NOT BE CHEAP though!
Good+Cheap = Slow Choose good and cheap and I’ll still do a great job at a discounted price. But you’ll have to be patient while I fit you in after my higher paying clients, updating my web site, going down the gym, my footy matches, rounds of golf and liquid lunches!
Fast+Cheap = Inferior Choose this option at your peril. It will still be delivered on time but it will be inferior, as many corners as possible will be cut. You know the saying ‘You get what you pay for!’ The least favorable option in my opinion!
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