And here are some of my favourite Customer Service Quotes…
The Customer is King – Unknown
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it – Peter Drucker
If we don’t take care of our customers, someone else will – Unknown
If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Jeff Bezos
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
Donald Porter
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
Unknown
Be everywhere, do everything, and never fail to astonish the customer.
Macy’s Motto
Although your customers won’t love you if you give bad service, your competitors will.
Kate Zabriskie
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
Mark Perrault, Rally Stores
REASON # 2 – You can never imagine yourself as a success.
Successful people always have a vision of where they want to
be in the future.
Can you imagine yourself living the life of luxury in Monte
Carlo or on a yacht in the Caribbean?
Didn’t think you could.
Most people (apart from the successful ones) have a vision
of under-achievement. They never believe that they could
possibly be millionaires, or live a life like a famous role
model.
I call this “Oh Well” thinking. You always hear yourself say
“Oh Well…it will never happen for me” or “Oh Well…she’s
luckier than me anyway”.
Think like a winner…and you will become a winner.
Look at the example of one of the greatest boxers of all
time – Muhammad Ali. You probably remember his catchphrase.
The thing was…he even said it when he was starting out and
was plain old Cassius Clay…
When commissioning cartoons… Pick TWO of the three options!
Good+Fast = Expensive Choose this and I’ll postpone every other project on my drawing board, my round of golf or give up my footy match ticket and work day and night to get your job done. It WILL NOT BE CHEAP though!
Good+Cheap = Slow Choose good and cheap and I’ll still do a great job at a discounted price. But you’ll have to be patient while I fit you in after my higher paying clients, updating my web site, going down the gym, my footy matches, rounds of golf and liquid lunches!
Fast+Cheap = Inferior Choose this option at your peril. It will still be delivered on time but it will be inferior, as many corners as possible will be cut. You know the saying ‘You get what you pay for!’ The least favorable option in my opinion!
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